The products

Do you offer a product guarantee?

Yes, we offer a two-years warranty on all our products. If you have any problems, please contact us for assistance.

The delivery

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracing your package, or would like to enquire about this, please email us at :

How long does it take for the product to be shipped?

Normally, our products are dispatched within 24/72 hours of payment confirmation.

Order delivery times: Depending on the country, orders take between 7 and 12 working days to reach your home.

Do you provide tracking information?

Yes, please wait 24/72 hours after placing your order and ask us via email at

Do you ship worldwide?

Yes, we ship worldwide. Shipping costs vary according to destination. You can select your country when ordering to find out about shipping options and costs.

Where do we ship from?

Yes, shipping is free for orders over 30$. Please see our shipping information page for more details.

Are shipping costs free?

Our offices are located in Switzerland. Our international warehouse is located in Asia.


I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address:, and we'll send you a similar replacement item as quickly as possible.

My order is missing some items, what happens?

Our products can be shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will probably arrive shortly.

How can I contact you to make a complaint?

We are sorry for any inconvenience you may have experienced. Please contact our customer service department by email at We will do our best to resolve your issue as quickly as possible.

What payment methods do you accept?

We accept credit cards and PayPal.

Can I track my order after purchase?

Yes, once your order has been shipped, you can track your delivery in the TRACK MY ORDER section.

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you would still like to receive a refund on your order, we can of course make the payment, provided the claim is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.